Dear customer,

Almost all e-cigarettes occasionally leak oil for many reasons, but you can rest assured that RELX's e-juice is edible grade and is harmless to the human body. If you wipe off the leaked e-juice, you can continue to use it normally.

Reason: high and low temperature or atmospheric pressure
Principle: High temperature and low temperature and air pressure will cause the white plastic sleeve at the bottom of the cartridge to shrink or create a gap, and the e-liquid leaks into the condensate storage tank and is then sucked out.
Solution: Try not to take the pod on the plane (the air pressure problem is easy to leak oil), and pay attention to the temperature of the pod using and storage environment.

Reason: bump and violent vibration
Principle: Direct bumps cause skin damage and oil leakage, or bumps cause the white plastic sleeve to be unreliable, resulting in oil leakage from gaps.
Solution: Use a lanyard or protective case to prevent the pod from falling, and don't keep the pod in your pocket while running.

Reason: improper use
Principle: The pod port, fuel injection and inhalation are all one channel. If it is not used vertically or sucked for a long time, it may cause oil leakage.
Solution: Pay attention to the usage habits, do not lie down to smoke or invert for a long time, do not take more than four seconds for each puff, and do not bite the cartridge too hard.

Reason: workmanship defect
Principle: During the manufacturing process, the white plastic sealing sleeve is not fully fitted, resulting in gaps and oil leakage.
Solution: You can rest assured that if it is a workmanship defect, please take the product to the designated after-sales point, and we can replace it!

The Vapingbu Team